Returns & Exchanges
At SEGO, we want you to love your new look; if you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery. Please ensure products are in their original, unused condition with all beauty seals and packaging intact.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original SEGO packaging to prevent damage during transit and include all provided accessories.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing